Refund policy

REFUND AND RETURN POLICY

At Novolta (Michael Ruetten Unipessoal Lda, VAT PT516873784) we want you to shop with complete confidence. This policy applies to purchases made at www.novolta.pt and complies with Decree-Law No. 24/2014 and other consumer protection legislation in force in Portugal and the European Union.

Right of withdrawal (14 days)
If you are a consumer, you have the right to withdraw from the purchase contract, without giving any reason, within 14 calendar days from the day you receive the product (or the last product, in the case of an order with several items).
To exercise this right, inform us of your decision by an unequivocal statement, by email to geral@novolta.pt, indicating the order number and the products to be returned. You may use the model withdrawal form, but its use is not mandatory.

Returning the products
After notifying us of your decision, you must return the products without undue delay and no later than within 14 days. The products must be returned complete, in good condition and, where possible, in their original packaging with all accessories and documentation.
The customer is liable for any diminished value of the products resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Unless otherwise stated, the direct cost of returning the products is borne by the customer.

Refund
We will refund all payments received, including standard delivery costs, within 14 days of the date on which we are informed of your decision to withdraw. We may withhold the refund until we have received the returned products or until the customer provides proof of return, whichever occurs first.
The refund is issued using the same means of payment used for the purchase, at no additional cost to the customer.

Exceptions to the right of withdrawal
The right of withdrawal does not apply, in particular, to: products made to the customer's specifications or clearly personalised; sealed products which, for reasons of health protection or hygiene, are not suitable for return once opened; and digital content supplied on a non-tangible medium whose execution has begun with the consumer's prior consent.

Defective products and legal guarantee of conformity
All products benefit from the legal guarantee of conformity under applicable law (currently 3 years for new movable goods in Portugal). This guarantee is independent of and additional to any commercial manufacturer's warranty (for example, the Reolink warranty).
If you receive a defective, damaged or incorrect product, contact us at geral@novolta.pt with the order number and, if possible, photographs. We will provide, as applicable, repair, replacement, price reduction or refund, at no cost to the customer.

Dispute resolution
In the event of a consumer dispute, the consumer may turn to an alternative consumer dispute resolution body (RAL). In the Algarve region, the competent body is CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (www.arbitragemdealgarve.pt). The European Online Dispute Resolution (ODR) platform is also available: https://ec.europa.eu/consumers/odr. Electronic Complaints Book: www.livroreclamacoes.pt.

Contact
Michael Ruetten Unipessoal Lda · VAT PT516873784 · Email: geral@novolta.pt · Phone: +351 913 635 176.