Terms of service

TERMS AND CONDITIONS OF SALE

These Terms and Conditions govern the use of the website www.novolta.pt and the purchase of products from the Novolta online store, operated by Michael Ruetten Unipessoal Lda, VAT PT516873784, contact geral@novolta.pt (hereinafter «Novolta», «we»). By placing an order, the customer declares that they have read and accepted these Terms.

1. Products and prices
The essential characteristics of each product are presented on the respective product page. Prices are shown in euros (EUR) and include VAT at the applicable legal rate. Any shipping costs are shown before the order is completed. Despite all efforts to ensure the accuracy of the information, errors may occur; in that case, we reserve the right to correct prices or information and to cancel affected orders, refunding any amount already paid.

2. Order and formation of the contract
The display of products in the store constitutes an invitation to treat. The contract is formed when we confirm acceptance of the order by email. We reserve the right to refuse or cancel orders, in particular in the event of stock unavailability, a manifest pricing error or suspected fraud.

3. Payment
Payment is made using the means provided at checkout. The order is only processed after payment confirmation.

4. Delivery
Delivery times and costs are indicated during the ordering process. The risk of loss or damage to the products passes to the customer at the moment they, or a third party designated by them, take physical possession of the products.

5. Right of withdrawal and returns
The consumer has a 14-day right of withdrawal, as described in our Refund and Return Policy, which forms an integral part of these Terms.

6. Guarantee
The products benefit from the legal guarantee of conformity under applicable law, without prejudice to additional commercial manufacturer's warranties.

7. Liability
Novolta is liable under applicable law. To the extent permitted by law, we shall not be liable for indirect damages resulting from use of the products contrary to the manufacturer's instructions or their intended purpose.

8. Intellectual property
All content on the website (texts, images, logos and trademarks) is the property of the respective owners and may not be used without authorisation.

9. Data protection
The processing of personal data is governed by our Privacy Policy, available on the website.

10. Applicable law and dispute resolution
These Terms are governed by Portuguese law. In the event of a consumer dispute, the consumer may turn to CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (www.arbitragemdealgarve.pt) and to the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. Electronic Complaints Book: www.livroreclamacoes.pt.

Contact
Michael Ruetten Unipessoal Lda · VAT PT516873784 · Email: geral@novolta.pt · Phone: +351 913 635 176.